Gruppo B&T is committed to working with manufacturers to meet their operational needs, supporting them as technology partners both in the offer and after-sales phases, creating specific tailor-made projects.
The after-sales department is mainly oriented towards CUSTOMER CARE, because it is important for the whole Group to create relationships of trust and collaboration with its customers.
“Close to you” is the watchword for Gruppo B&T, which passionately dedicates itself totally to customers near and far, with the help of state-of-the-art technological tools and teams of technicians and technologists ready to intervene at the customer’s plant.
bt-CARE PROGRAM
Siti’s Customer Service assists and supports customers with a wide range of services, including original spare parts, technical assistance, remote connection and modernization.
PIT-STOP PROGRAM
Projecta’s PIT-STOP PROGRAM was created with the aim of providing a complete service to the customer from assistance to maintenance, from technical training for the customer’s team to discounts on spare parts and service.
SHIELD PROGRAM
Ancora’s SHIELD PROGRAM aims to assist customers in an ever closer and faster way.
FULL COVERAGE
FULL COVERAGE by DIATEX is a service that combines a technical staff and a global sales network, to provide the customer with a complete and timely assistance 7 days a week.
360° ASSISTANCE
360° ASSISTANCE by MEC ABRASIVES is an after-sales service which aims to provide the customer with a constant assistance, thanks to the presence of technicians and of a sales network on site.